Question 1

Is this a full MSP?

Accepted Answer

No. Full managed IT typically runs about $100–$250 per user per month, per the MSP Association of America (updated August 2025) and covers helpdesk, endpoints, and often security tooling. We support infrastructure you own — files, backups, cameras, credentials on your box — with a response-time plan. That is why the flat fees look low next to an MSP quote.

Question 2

Do we still need Google Workspace or Microsoft 365?

Accepted Answer

Usually yes for email and docs. We coexist with those suites. We replace the painful per-seat storage, camera cloud fees, and password-manager seats when those are the expensive part — not your whole collaboration stack.

Question 3

What does the response time actually mean?

Accepted Answer

First human reply within the window (next business day, four business hours, or same day). It is not a guarantee the issue is fully fixed inside that window. Complex fixes continue until resolved; project work is quoted separately.

Question 4

Is setup included in the monthly plan?

Accepted Answer

No. Setup is billed like households: labor (plus the build fee for new hardware), with hardware at cost, or nothing extra if you already own it. The support plan starts once the box is running.

Question 5

Where do you work? Do you come on site?

Accepted Answer

Remote-first. Most setup and support is remote. Priority plan on-site visits are quoted when we can reasonably travel; otherwise we stay remote. We will say so on the call rather than surprise you.

Question 6

What software do you install for a team?

Accepted Answer

Typically Nextcloud for shared files, Vaultwarden for team passwords, Frigate for cameras, Immich when photo libraries matter, and AdGuard Home on your network. Growing and Priority can include an off-site backup target.

Own the infrastructure. Buy the support, not the rent.

Business plans

Studio (Up to 10 people)

Growing (Up to 25 people)

Priority (Multi-site)

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